Return Policy

Return Policy

Khemlani Mart Limited will issue a full refund for items returned with the original receipt, within 7 days from the date of purchase. Returned items must be complete with all accessories, parts, remote and instructions, unused and in its original, unopened packaging. Where an item returned is found to be altered following assessment, Khemlani Mart Limited reserves the right to grant or deny the refund request.

All refunds issued will attract up to a 10% restocking fee which will be deducted from the original purchase price. Items returned due to customer damage or misuse will not be refunded. Final Sale items will not be accepted for exchange or refund. Gift cards are non-refundable. Khemlani Mart does not accept responsibility for damage or loss for goods transported either by the customer or an independent or third-party delivery team.

Items returned within 7 days from the date of purchase found to be damaged, altered, misused, or failed as a result of accident, fire, flood, acts of God or use on fluctuating voltages or circuits or voltages for which it was not designed, may not be returned for refund, exchange or store credit.

Items that fail more than 7 days after the date of purchase and within the manufacturer’s warranty period will be repaired in accordance with the product’s warranty terms. Unless specified otherwise, electronics (including, but not limited to, televisions, tablets, speakers, cell phones and headphones) and appliances (including, but not limited, to toasters, microwaves, pressure cookers, fridges and stoves) carry a one month warranty. Items for repair must be assessed by an approved technician for diagnosis. After official assessment, where an item is found to be irreparable your item will be exchanged, or a refund or credit issued to your account.

The method of refund will vary based on the method of payment used to make the initial purchase. Items purchased in amounts excess of $19,999 may be subject to alternate methods of refund than original purchase, such as a cheque.

Khemlani Mart reserves the right to refund any item for reasons at our discretion. These reasons include but are not limited to technical glitches that change the price of items.

Our Return Policy is subject to change without notice. Please review our Return Policy before making a purchase.